Service Policy
This Service Policy explains how EdifySoftech provides professional IT services, software solutions, SaaS products, and technical support to its clients.
Last Updated: June 2026
1. Scope of Services
EdifySoftech provides custom software development, SaaS products, ERP and CRM systems, web application development, mobile application development, IT consultancy, website development, digital services, software maintenance and support, and technical integration services.
2. Service Engagement
Services may be provided through project agreements, proposals, invoices, subscription plans, or written communication approved by both parties.
3. Project Timeline
Project timelines depend on project scope, client approvals, content availability, technical complexity, and third-party integrations.
4. Client Responsibilities
Clients must provide accurate requirements, timely approvals, required credentials, content, access details, and payment according to the invoice or agreement.
5. Payment Terms
Payments may be collected through bank transfer, payment gateway, payment links, invoices, or other approved payment channels. Work may begin after advance payment or milestone payment where applicable.
6. Revisions and Change Requests
Revisions are handled according to the agreed scope. Any additional work outside the approved scope may be charged separately.
7. Support and Maintenance
Support may be provided according to the selected package, agreement, or subscription plan.
Contact
EdifySoftech (Private) Limited
Edify Building, 2nd Floor, S1/S2, Susan Road, Madina Town, Faisalabad, Pakistan
Email: info@edifysoftech.com
Billing & Merchant Support: shahan@edifycit.com
Phone: +92 321-7974366
Website: https://edifysoftech.com/